How to Use
Your Swap Kit
Received a replacement device kit from your provider? Follow the steps below — the full swap and return takes about five minutes.
Before You Start
Keep your kit sealed until you are ready to complete the swap in one sitting. You will need the new kit, your existing device, and the return packaging that came in the box.
Your provider partners with Focus Hard Medical Logistics to handle the shipping legs of your device exchange — so your new device and your return are both tracked door to door. If anything looks damaged or missing when you open the box, stop and email us at focushardmedicallogistics@gmail.com before proceeding.
Prepaid Return Label
Return shipping is already paid. Just apply the label from your kit — no printing, no postage.
Tracked Both Ways
Your replacement and your return are both tracked; your provider sees delivery confirmation automatically.
Keep the Box
Use the original box and padding for the return — it is designed to protect the device in transit.
Help When You Need It
Stuck on a step? Email focushardmedicallogistics@gmail.com, Mon–Fri 9–5 EST, and a real person will walk you through it.
The Swap in Five Steps
- Unpack: Open the kit and confirm the contents: your replacement device, return packaging, and prepaid return label.
- Swap: Set up the new device following your provider’s instructions, then power down the old unit.
- Pack: Place the old device in the return packaging, using the original padding.
- Label: Apply the prepaid return label over the old shipping label (or on the box flap).
- Ship: Drop the package at any location for the carrier on your label, or hand it to your scheduled courier. Done — tracking updates automatically.
That’s it — once the return scans with the carrier, your part is done. Your provider receives delivery confirmation from us automatically.
Frequently Asked Questions
Something is missing or damaged in my kit — what do I do?
Email us at focushardmedicallogistics@gmail.com before starting the swap. We will dispatch a corrected kit same-day if needed.
Do I pay for return shipping?
No. A prepaid return label is included in every swap kit — you will never pay postage.
How long do I have to send the old device back?
Follow the timeline your provider gave you — most programs ask for the return within a few business days of receiving the replacement. The sooner it ships, the sooner your exchange is complete.
Questions? We Answer Every Email
Email focushardmedicallogistics@gmail.com, Mon–Fri 9–5 EST — we help until your swap is complete.
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